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Dealers descend on Surfaces with a purpose

Floor Covering News

Penny Carnino, director of operations for Grigsby’s Carpet, Tile & Hardwood in Tulsa, Okla., – Penny Carnino, Grigsby’s Carpet Tile & Hardwood, Tulsa, Okla. doesn’t need to compete in a marathon to get her 26.2 She can attend Surfaces instead. We also check new color trends and take that back to our RSAs.

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Retailers React: What have you learned from past downturns?

Floor Covering News

I know in other markets people have multiple stores, which are necessary because cities are large, but we have always felt the Tulsa market is easy enough to get around; opening other stores would be adding needless overhead. Penny Carnino, Grigsby’s Carpet, Tile & Hardwood, Tulsa, Okla. Try to have cash reserves.

Tulsa 52
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Retailers React: How were business sales in the first half?

Floor Covering News

” —Palmer Johnson Johnson Floor & Home Tulsa, Okla. “Despite the uncertainty of the markets, interest rates and the housing outlook, we have maintained a slight increase over this time last year. This strategy is helping us find and earn the business we need to continue to grow.”

Sales 52
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Lessons learned from turning down business

Floor Covering News

“If we have a customer that continually has items they try to add on to a job that was bid—or the scope changes and the customer won’t do change orders—it’s time to re-evaluate whether it’s worth continuing doing business with them,” said Penny Carnino, COO of Tulsa, Okla.-based based Grigsby’s Carpet, Tile & Hardwood.

Tulsa 98
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Retailers React: What will be your major areas of interest in 2023?

Floor Covering News

Penny Carnino, Grigsby’s Carpet, Tile & Hardwood Tulsa, Okla. We’re going to have more team meetings and try to work together more as a team identifying issues, resolving issues and finding more ways to drive business. Our emphasis will be to focus on selling better products and increasing gross profit by having fewer mistakes.

Tulsa 91
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Retailers React: How is residential remodel/replacement faring?

Floor Covering News

– Penny Carnino, Grigsby’s Carpet Tile & Hardwood Tulsa, Okla. Currently there is a slowdown in some traffic, not uncommon for this early part of the summer with so many traveling on vacations. We are hoping for it to pick back up after the 4th of July. – Kyal Wilson, Tampa Floors & Interiors Nampa, Idaho.

Tulsa 93
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Flooring retailers prove naysayers wrong once again

Floor Covering News

A case in point is Tulsa, Okla.-based Indeed, what began as a year when even the eternal optimists among flooring retailers were guarded is ending with most dealers pleased. While not record breaking in most cases, several businesses said they were able to achieve year-over-year gains.