Selling and Serving the High Maintenance Customer
CTDA's Tiledealer Blog
JUNE 28, 2019
Floor Focus Article. June 5, 2019. Sandy Smith. Selling and Serving the High Maintenance Customer. Unless you have been living on another planet for the last few years, you know that today’s customers have changed. In my educational seminars, I frequently ask members of my audience to give me a general profile of their customers. Regardless of the industry- manufacturing, health care, retail, financial services, sales and marketing or the US government-the following profile emerges.