Floor Covering News
JULY 5, 2023
This week we asked: How were business sales in the first half? ” —Palmer Johnson Johnson Floor & Home Tulsa, Okla. “Despite the uncertainty of the markets, interest rates and the housing outlook, we have maintained a slight increase over this time last year. Surprisingly, our cash-and-carry business is up.”
Floor Covering News
APRIL 11, 2023
If you’ve worked in sales, you’ve probably heard all the typical objections: “It’s too expensive.” “I Even responses like: “I’m just looking” or “Let me think about it” serve as a warning sign that you’re probably going to lose the sale. I saw the same product cheaper at the store down the street—can you match it?”
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Floor Covering News
DECEMBER 18, 2023
A case in point is Tulsa, Okla.-based Carnino cited an infusion of sales talent “who are driven and always working to improve their sales” with contributing to the success in 2023. The increase is partly due to higher ticket sales. We were anticipating a down year,” said Penny Carnino, COO.
Floor Covering News
FEBRUARY 17, 2023
We want to make sure the before, during and after sales experience meets each customer’s obtainable expectation. Penny Carnino, Grigsby’s Carpet, Tile & Hardwood Tulsa, Okla. Our major area of emphasis will be the customer experience. We are going to make a renewed effort to make sure each customer experience is the best it can be.
Floor Covering News
MARCH 26, 2024
I learned to identify red flags early during the sales process. If we have a customer that continually has items they try to add on to a job that was bid—or the scope changes and the customer won’t do change orders—it’s time to re-evaluate whether it’s worth continuing doing business with them,” said Penny Carnino, COO of Tulsa, Okla.-based
Floor Covering News
OCTOBER 21, 2020
“Initially mention the credit programs after a solid introduction has been made and then continuously talk about it often during the sale so it is top of mind,” said Eric Wooten, director of retail sales, Johnson Floor & Home Carpet One, Tulsa, Okla. Promote financing in your ads. Emphasize affordability.
Floor Covering News
JUNE 10, 2021
“The Statements Elite Daltile Dealer Program is an exclusive Daltile program geared to the top dealers throughout the United States,” said Patrick Warren, vice president of residential sales, dealer, and showrooms for Dal-Tile Corporation. “In Penny Carnino, Grigsby’s Flooring (Tulsa, Okla.). Dan Huffman, Tile Expo, Inc.
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