Remove empathetic
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NSI names 2023 award winners

Floor Covering News

She is always compassionate, understanding, empathetic and encouraging. “She embodies a working mom and she encourages all other working moms as well,” said Julie Krebs, director of accounting at Triton. “I I have children of my own. I never feel torn between the two. Kat Bertrand, manager at the Baton Rouge, La.,

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In Memoriam: Capitol Carpet & Tile’s Loretta Giannazzo

Floor Covering News

I thought my mother would be the perfect person, not only because she’s the owner’s mother—which I think means a lot to a consumer—but because she was very empathetic. She was a counselor for many, many years, and she helped people through their problems.”. Giannazzo would bring that part of herself to her job every day.

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Delivering a memorable experience

Floor Covering News

Think of the human element as the empathetic part of the journey. Digital enables humans to deliver a great experience; it is a complement to the human element. It’s nearly impossible to take the human element out of any industry, much less the flooring industry.

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Making the transition to employee-owned dealer

Floor Covering News

The strongest skill you can develop as a new company leader is empathetic listening. At Gold River Flooring, I used people-oriented leadership principles to build a culture of mutual respect so every member of our team feels empowered to do their job with minimal oversight. Lead by listening.

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Customer ‘experience’ vs. service

Floor Covering News

Good customer service is making sure that if they get a beer spilled on them, that you’re responsive, you’re empathetic, you show them that you understand. For instance: when somebody pays $8 for a ticket, if they get a beer spilled on them, they’re upset about that. You give them a ball or cap, and a pair of tickets for another game.

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The secrets behind truly great leaders

Floor Covering News

I’m a good listener and empathetic. Most people have a strong desire to excel, and I do what I can to help them get there. Talk to me about your “people skills” and how those skills help you achieve group goals. I don’t micro-manage, but I do hold people accountable for achieving the co-authored goals we’ve set.

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NeoCon reveals 2020 CEU seminars

Floor Covering News

Empathetic Approach to Multicultural Education Spaces. As designers, an empathetic approach should be taken in order to fully understand how cultural interpretation can alter the goal of spaces and impact students’ perception of community, comfort and safety, both physically and psychologically. June 8 • 4:00 p.m. – 5:00 p.m.

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