11 ways customer experience management can improve your business
Floor Covering News
DECEMBER 9, 2022
To do this, you can use customer experience tools to collect data on your audience. You only have to browse the Trader Joe’s freezer aisle, where they’ve removed the cumbersome, annoying freezer doors, to see their strategy in action. It’s like psychology—you need to know their wants, needs, fears and desires inside and out.
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