Floor Covering News

SEPTEMBER 18, 2023

A s a multi-store operator, our business has enjoyed a period of dramatic growth over the last four years and certainly since the onset of the COVID-19 pandemic. Although there have been some negative aspects to that growth—such as labor shortages, increased freight costs or tariffs being implemented on product—some of those challenges have now subsided.

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Floor Covering News

SEPTEMBER 18, 2023

I n part one of this series, we explored the power of upselling. Now, let’s dive into how you can effectively implement upsell strategies to increase your transaction size and revenue. Upselling rugs and rooms During the in-home visit, take the opportunity to upsell area rugs that complement the chosen flooring. Emphasize how area rugs can enhance the overall aesthetic and comfort of the space.

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Floor Covering News

SEPTEMBER 18, 2023

T he floor covering trade has developed several successful recruitment strategies in this tight labor market, including creating education-focused career paths like the one outlined in the first article in this series. Now it’s time to address the other side of the equation: installer retention. As many contractors will attest, it’s often just as challenging to get newly hired installers to stay past the first six months as it is to attract them in the first place.

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Floor Covering News

SEPTEMBER 18, 2023

Along with the new fall selling season comes opportunities to expand your offerings and refresh your offerings to get consumers excited about their renovation projects. Whether it’s updated soft surface patterns or extensions to your hardwood flooring or rigid core lineup, specialty flooring retailers will have no shortage of options to offer consumers during this critical selling season.

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Floor Covering News

SEPTEMBER 18, 2023

I always like to share my experiences when it comes to customer service—both good and bad—because it can either serve as a lesson or reinforce what you already know. I’ve learned that everyday encounters can always be applied to retail. So my story begins with my car/ truck/small SUV—whatever you want to call it—making a weird sound. It can probably best be described as a low, humming “woo, woo, woo” sound coming from the front end.

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