Floor Covering News
APRIL 11, 2023
If you’ve worked in sales, you’ve probably heard all the typical objections: “It’s too expensive.” “I I saw the same product cheaper at the store down the street—can you match it?” Even responses like: “I’m just looking” or “Let me think about it” serve as a warning sign that you’re probably going to lose the sale.
Floor Covering News
MAY 5, 2021
The flooring industry was not immune to these impacts as plant shutdowns and retail showroom pauses put a crimp on product introductions. In fact, new product offerings and line extensions were robust in 2020 in what turned out to be a better-than-expected year for most flooring retailers and distributors. Or so you might think.
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Floor Covering News
FEBRUARY 17, 2023
We want to make sure the before, during and after sales experience meets each customer’s obtainable expectation. Penny Carnino, Grigsby’s Carpet, Tile & Hardwood Tulsa, Okla. Our emphasis will be to focus on selling better products and increasing gross profit by having fewer mistakes.
Floor Covering News
MARCH 26, 2024
I learned to identify red flags early during the sales process. I have personally turned down clients’ request of doing work that we either were not familiar with the product/conditions or we didn’t have additional mechanics to complete their project in a timely manner. realized that all orders are not created equal.
Floor Covering News
AUGUST 30, 2021
By Ken Ryan— W hether it’s the type of people you hire, the approach you take when upselling customers to better-end goods or the follow-through with the customers once the installation has been completed—there are myriad ways to boost sales as well as your bottom line. Eric Wooten, Johnson Floor & Home Carpet One, Tulsa, Okla.
Floor Covering News
FEBRUARY 8, 2023
Despite maintaining extensive product selections, logistics hubs and customer service centers, Amazon and Wayfair appear to be flying under the radar in the residential flooring business. We are fortunate that in our market, people want to see product and touch it.” Oftentimes it happens right under their very noses. “The
Floor Covering News
JULY 10, 2023
In some instances, they have had copious amounts of inventory to carry them through this ordeal; however, others are pivoting to alternative hard surface products to offer their customers. The vendors themselves implore us to show those highlighted products that are still available.”
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